Open a command prompt as and navigate to the [ServiceDeskHome]\bin directory. Run run.bat .
Navigate to ServiceDesk_Home/server/default/conf/ (the path varies slightly depending on your build version).
Always obtain your license file directly from the via email ( sales@manageengine.com ) or from the official customer portal. Do not use XML files found on third-party forums, as they may be invalid, expired, or corrupted.