This is rarely a hardware failure. Instead, it is almost always a software or network compatibility issue stemming from:
If the camera firmware has crashed, the menu will not open or will act "fixed". Perform a hard reset to factory settings. How to Reset the M10: Disconnect power. mobotix m10 open menu fixed
If your browser refuses to open the Mobotix M10 menu, use one of these proven compatibility workarounds. Method A: Use Microsoft Edge in "Internet Explorer Mode" This is rarely a hardware failure
We can draft a complete list of to configure the camera without using the browser interface. mobotix m10 open menu fixed
http:// /control/configuration