Tawasul.shurooq.gov.ae | Deluxe — 2025 |

Tawasul.shurooq.gov.ae is part of a broader digital strategy by the Sharjah Government to consolidate and streamline its services under one digital umbrella. The term "Tawasul" translates to "connection" or "communication" in Arabic, reflecting the platform's goal of establishing a direct and efficient line of communication between the government and its citizens. This platform allows users to access a wide array of government services, make inquiries, submit applications, and receive services without the need to physically visit government offices.

: The Chedi Al Bait , Kingfisher Retreat , and Moon Retreat . tawasul.shurooq.gov.ae

Upon submission, the system generates a . The user saves this ID. Unlike a phone call that disappears into the ether, this ID allows the user to return to the portal (or check their email) to view the status: "Open," "In Progress with Engineering," "Resolved," or "Closed." Tawasul

Problem: A retail tenant in Al Qasba notices that the air conditioning is malfunctioning during peak summer hours, affecting footfall and sales. Action: The tenant logs into Tawasul, submits a "Facility Management" request, attaches a photo of the thermometer reading, and notes the time of day. Result: The facilities management team receives an alert. Within 4 hours, a technician is dispatched. The tenant receives a follow-up call asking if the temperature has normalized. : The Chedi Al Bait , Kingfisher Retreat , and Moon Retreat

This paper explores the strategic role, operational framework, and impact of the Tawasul portal as a digital tool for enhancing the ease of doing business and citizen engagement in the Emirate of Sharjah.