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Your computer needs to be able to communicate with your Samsung phone. The easiest way to install these drivers is to download and install the official software. Even if you don't use Kies for anything else, the installation process will load the correct USB drivers onto your PC.

Remove the battery for 10 seconds, re-insert it, and power on the phone. c3520 flash loader 75 4 csc v02 citrus 218l link

Look for download mirrors on trusted sites like Service-GSM or standard tech forums. Your computer needs to be able to communicate