: Ensure you use a high-quality USB data cable under 3 meters long. Unplug any other high-draw USB items from your laptop ports, change ports, and restart the software layout.
Install VMware Workstation Player (free) and a Windows XP SP3 ISO. Pass the USB-to-serial adapter to the VM. The original software runs flawlessly inside the VM even on modern hardware.
Once you have obtained the legitimate installer file (likely a .exe or .msi file), installing the software is straightforward.