Identifying and naming the other person's emotions to diffuse negativity.
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Ultimately, the experience of listening to Never Split the Difference in 2021 was a testament to the power of audio learning. It proved that in a time when face-to-face interaction was limited, the nuances of the human voice remained our most potent tool for influence. The book taught its listeners that you don't have to agree with someone to understand them, and that understanding is the only path to a resolution. As the world slowly emerged from the crisis of that year, those who listened to Voss found themselves better equipped not just to negotiate a salary, but to navigate the complexities of a fractured world. Identifying and naming the other person's emotions to